ITIL 2011 - Training Books, Coaching & Certifications Revisions

Published: 04th January 2012
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ITIL V3 was introduced in 2007 in a blaze of publicity. It whipped up some serious deliberations (and disagreements) within the IT Service Management community worldwide. It required more than a year to then develop over to a whole new ITIL coaching and skillset infrastructure.

ITIL started off life being the IT Infrastructure Library more than twenty years earlier. This has fast become the most generally adopted structure with regard to improvement and deployment of IT Services. There is a good ITIL training and official certifications framework. The main publications have been rewritten several times. Edition 3 in 2007 was pretty elementary - and did not come up to universal sanction.

Planning for a refresh together with modernise began almost as soon as V3 was introduced. Possibly aware concerning the trouble in 2007, the most current distribution has been low key. ITIL 2011 was revealed on 29 July. Few individuals realised.

The official line is that it’s a trivial up grade. Greater regularity of appropriate language, clearer diagrams as well as more templates. That’s all unmistakable however there are some vital adjustments.

ITIL V3 is a massive adjustment. Doing it presented the Service Management Lifecycle - identifying the full context of IT Service Management and emphasising the execution of assistance benefits as a main factor for any success of current day firms. Until now ITIL was completely arranged around a range of IT centric “Processes”.

The official support was initially produced as a series of manuals addressing 5 stages of the Service Lifecycle. Design, Transition and Operation were definitely all fairly familiar to current ITIL Supervisors. However “Service Strategy” was incorporated as the key factor with regard to IT services. And also “Continuous Service Improvement” was added to emphasise the significance of review, realignment and upgrading.

ITIL 2011 does not necessarily teach modifications to the Lifecycle procedure - nevertheless the Service Strategy release has been drastically revised. It was prior to this fairly loosely phrased and as a consequence did not meld tightly with the various other manuals.
Currently the “Strategy Generation” procedure has been for the most part subsumed within the new “Strategy Management” process. “Business Relationship Management” is now covered as being a course of action as well as a function. The “Principles” segment includes additional chapters including “Governance of IT”. You will discover clarification of the distinctions and relationships between “Business” and “IT” strategies. Cloud Computing finally gets some individual description.

Probably the most obvious feature of the other new publications is that they have grown. Fundamental materials are little changed but they are undoubtedly much easier to learn. All the processes is actually introduced and planned in a far more reliable approach. You can find a popular Chapter 2 focusing on Service Management as a practice. A table found in Chapter 3 of every guide records the inputs/outputs to/from the pertinent section of the lifecycle. There will be standard management of processes under headings in particular Desired goals, Range, Outputs and Connections.

Ambiguities in relation to configuration record, CI, CMS and SKMS are now taken out.

A good example of the improved upon images relates to the Change Authorisation design in Service Transition. This easily explains the 5 degrees of development authority - Local Authorisation, Change Manager, CAB, IT Management Board or Steering Group, and Business Executive Board.

An illustration of considerably better union with similar best practice guidance concerns Information Security Management System - which now aligns nicely with ISO/IEC 27001.

Consistency regarding terminology can be a frequent gripe for many who fight regularly to draw the best from supporting best practice guidance and strategies. There are 55 fresh terms put into the ITIL reference - but 30 taken out. There is certainly greater harmonisation both internally across the ITIL Lifecycle training books - along with phraseology found in various other best training instructions.

Risk Management is an area which is quietly emphasised. ITSM Portal editor, Jan van Bon indicates that the volume of references to “Risk Management” has grown from 97 to 245! Maybe it will now qualify as a “Process” within its very own right the next time around.

ITIL 2011 does not herald any kind of really serious alteration in the education and certification arrangement. The courses and tests will be revised to agree with the latest books nevertheless the important system stays. ITIL Foundation in considered the compulsory point of admittance. To achieve ITIL Expert it is crucial to accumulate 22 ITIL credits. A long assured working experience structured certification, “ITIL Master”, still is in production - expect to see an announcement in early 2012.

The leading ITIL courses that will undoubtedly be concerned are the Service Strategy “Lifecycle” course and also the Service Offerings & Agreements “Capability” training course.

So what is ITIL 2011? It is most certainly not radical however it is vital. Best Practice guidance echoes the real world. By simply its character it must be updated every few years to take account of the ever-changing business sector and the knowledge of top IT Service Management experts.

ITIL is “guidance”. Keep in mind this is not authoritarian hence individuals will need to interpret what is most suitable and useful to them. To that degree it is not vital that followers of ITIL V3 dash out and buy a replacement ITIL Lifecycle Suite of text books.

Smartly, it has recently been revealed that the software development version release terminology (eg V3) shall be definitely avoided in the future. There will just be mention of the routine distribution update versions by year of launch.

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