ITIL 2011 - Training Books, Instruction & Certifications Revisions

Published: 04th January 2012
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ITIL V3 was commenced in the year 2007 in a glare of publicity. It then generated some profound debates (as well as disagreements) inside of the IT Service Management community globally. It required over a year to then transition to a completely new ITIL teaching and skillset structure.

ITIL commenced life being the IT Infrastructure Library over 20 years ago. This has become the most widely followed structure for progression and implementation of IT Services. Presently there is a comprehensive ITIL training and official certifications structure. The core training books have already been changed many times. Version 3 in 2007 was fairly basic - and did not meet with universal requirements.
Organising a refresh along with revision commenced practically as soon as V3 was introduced. Likely to be wary concerning the disruption in 2007, the most recent distribution has been low key. ITIL 2011 was launched on 29 July. Few individuals realised.

The official line is that it’s a minor up grade. Better regularity of communication, sharper diagrams and more templates. These are all valid however you will find several vital differences.

ITIL V3 was obviously a significant move. It also brought out the Service Management Lifecycle - identifying the complete perspective of IT Service Management and accentuating the presentation of assistance advantages as the primary factor for any financial success of modern organisations. Until now ITIL appeared to be very much structured around a range of IT centric “Processes”.

The official support was submitted as a compilation of manuals dealing with 5 stages of the Service Lifecycle. Design, Transition and Operation were all very familiar to existing ITIL Managers. However “Service Strategy” ended up being added as the core factor regarding IT solutions. Also “Continuous Service Improvement” was added to emphasise the importance of re-examination, re-adjustment and improvement.

ITIL 2011 does not necessarily teach adjustments to the Lifecycle procedure - nevertheless the Service Strategy release has been greatly revised. It has been previously fairly generally worded and so failed to incorporate properly with the various other books. The “Strategy Generation” strategy has been basically subsumed within the brand new “Strategy Management” process. “Business Relationship Management” will now be mentioned as a procedure as well as a purpose. The “Principles” page contains additional chapters including “Governance of IT”. You will discover clarification with the variations and connections between “Business” and “IT” strategies. Cloud Computing now gets some precise coverage.

Quite possibly the most obvious feature of the other new books is they have increased. Basic features continue to be little changed however they are undoubtedly much easier to understand. All the functions is actually shown and designed in a much more reliable method. There exists a well-known Chapter 2 studying Service Management as a process. A table in Chapter 3 of every guide details the inputs/outputs to/from the specific section of the lifecycle. You can find regular treatment of strategies with headings along the lines of Goals and objectives, Opportunity, Results and Links. Ambiguities with regards to configuration record, CI, CMS and SKMS are now erased.
A good example of the improved visuals relates to the Change Authorisation design in Service Transition. It unmistakably clarifies the 5 degrees of change authority - Local Authorisation, Change Manager, CAB, IT Management Board or Steering Group, and Business Executive Board.

An illustration of better coordination with other best training instruction concerns Information Security Management System - and this now lines up perfectly with ISO/IEC 27001.

Uniformity connected with terms is usually a frequent grouse for individuals that battle each and every day to achieve the very best from complementary best practice guidance and strategies. There are 55 brand new words and phrases added onto the ITIL reference - but 30 taken out. There is much more harmonisation both internally throughout the ITIL Lifecycle textbooks - with phraseology used by other best practice instructions.

Risk Management is an area that has been quietly underlined. ITSM Portal editor, Jan van Bon indicates that the amount of referrals to “Risk Management” has increased from 97 to 245! Maybe it will eventually qualify as a “Process” in its own right next time round.

ITIL 2011 does not herald any kind of significant change in the training and recognition layout. The trainings and assessments are now being revised to join with the newer guides even so the essential framework stays. ITIL Foundation is known as a compulsory level of admittance. To achieve ITIL Expert it is necessary to build up 22 ITIL credits. A long guaranteed working experience based certification, “ITIL Master”, is in production - expect to have an announcement in early 2012.

The primary ITIL courses that will undoubtedly be concerned are the Service Strategy “Lifecycle” study course and also the Service Offerings & Agreements “Capability” course.

Alright, so what is ITIL 2011? It is in no way revolutionary but it is significant. Best Practice guidance echoes the real world. By simply its nature it has to be revised every couple of years to take account of this changing business environment and the experience of top IT Service Management experts.

ITIL is “guidance”. Keep in mind this is not prescriptive hence users must understand what is best suited and useful to themselves. To that extent it is possibly not necessary that followers of ITIL V3 rush out and acquire the latest ITIL Lifecycle Suite of courses.

Sensibly, it has recently been revealed how the software development version release vocabulary (eg V3) will probably be avoided in the future. There will simply be mention of the regular publication update versions by way of year of distribution.

Rex Gibson is Business Development Director at Focus and leads the business analyst courses department. His experience includes management of major business process re-engineering projects for Invensys. For more information on prince 2 Practitioner course contact Rex Gibson via email enquiries@focus-on-training.co.uk or by calling 0845 450 6120 today.

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